Fees

    Each transfer method comes with four separate fees:

    1. Deposit fee
      • Applied only when used for depositing. We currently don't charge this fee at all.
    2. Settle fee
      • Applied only when used for settlements. For example, we will charge 25,000 VND for bank transfers.
    3. Network fee
      • Applied on both sides equally, used to cover the costs incurred by the transfer method. Charged primarily on BTC, ETH and all Ethereum-based assets, and will change over time depending on blockchain congestion.
    4. Exchange fee
      • Already included in the exchange rate. It varies depending on the asset and sometimes the transfer method.

    See bitcoinvn.io/info for a complete list of fees.

    How fees are deducted

    All fees are deducted from the output - what you receive, not what you send. The exchange fee is built into the rate itself. The settle fee (e.g., 25,000 VND for standard bank transfer) is subtracted from your settlement amount. Network fees on the crypto side are similarly deducted from the output. The amount shown on your order page already reflects these deductions.

    How the exchange rate works

    When you create an order, the rate you see includes all exchange fees - there are no hidden charges. The rate is calculated from the current market price with the exchange fee built into the spread.

    Fixed-rate quotes

    Each order is based on a fixed-rate quote that locks in the rate for 15 minutes. As long as your deposit arrives (or is detected on the blockchain) before the quote expires, the quoted rate is guaranteed.

    If the quote expires before your deposit is detected, the order may be settled at the current market rate or canceled.

    What happens if I send more or less than the quoted amount?

    • Overpayment: If you send slightly more than the quoted deposit amount, the settlement may still be based on the original quote, so the small excess may not increase what you receive. If you send significantly more than quoted, the settlement amount is adjusted to reflect the actual deposit.
    • Underpayment: Any payment below the quoted deposit amount triggers an adjustment of the settlement amount. If the deposit falls outside the accepted range, the order may also be canceled.
    • Exact payment: Sending the exact deposit amount shown on the order page avoids settlement adjustment and support ambiguity.
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