Deposits
KYC/AML
Depositing funds via bank account of third parties is a violation of our KYC policy. Due to local regulations and fraud risk we have to impose certain limits in regards to VND deposits conducted by bank wire. There are no limitations on withdrawals/settlements.
| Level | Description | Max. deposit (per order) | Monthly limit |
| 1 | Email address confirmed | 5,000,000 VND | 20,000,000 VND |
| 2 | Identity verified | 50,000,000 VND | 200,000,000 VND |
| 3 | Identity + VN residence verified | 200,000,000 VND | 800,000,000 VND |
| 4 | VIP | - | - |
Not including the order ID in the transfer description
Additional human intervention is required when a customer fails to include their order ID in the bank transfer description. For this reason, a fee of 50,000 VND is charged in such instances.
Settlements
How long does it take to receive a VND bank transfer?
In most cases, you should receive your VND settlement within 3 hour during business hours.
However, it may take longer in some cases due to factors such as bank processing times, regulatory compliance checks, or unexpected delays.
Transactions initiated outside business hours are usually processed within 12 hours (weekends, holidays, overnight).
All claims for non-receiving the payment must be requested no later than 3 months after the order's completion date.
Submitting incorrect bank details
Additional human intervention is required when a customer fails to submit their correct bank details. For this reason, a fee of 100,000 VND is charged in such instances.